SMC Health Link 4.9.1

SMC Health Link is an enterprise cloud-based communications platform designed specifically for San Mateo County. The solution offers secure HIPAA-compliant texting, an answering service, pager replacement, on-call schedules, and clinical integration with the EMR all within a user-friendly platform.

Note: An account on Telmediq must be enabled before accessing this application.

Main features of our service include:

• Unified Communications: Real-time texting and voice communication among clinicians via mobile applications. Supports multimedia messaging with photos, voice, and attachments, as well as voicemail recording and delivery.
• Reliable Messaging: Delivers time-sensitive messages through various channels, ensuring persistent and reliable delivery even in case of data connectivity issues.
• Directory Integration: Seamlessly deployed and managed through the organization's existing Microsoft Active Directory Infrastructure.
• Call Center Integration: Enables messaging from existing call center software for rapid deployment with minimal workflow disruption.
• On Call Scheduling: Includes an advanced on-call scheduling platform with various features like escalations, shared schedules, load balancing, and real-time integration with leading scheduling platforms.
• Phone System Integration: Works with both SIP-based and legacy hospital phone systems, supporting a transition strategy to the SIP domain from traditional circuit switch PBX systems.
• Clinical Integration: Offers Patient-Centric Messaging allowing tracking of messages against patients and synchronization with the EMR.
• Nurse Mobility: Mobilizes nurse call systems through integration with room alarms and patient assignments, enhancing nurse mobility.